Beware the Librarian

The secret of negotiating with anyone is to strike a balance between respecting the worker’s rights and enforcing boundaries of acceptable behaviour, says conflict resolution trainer Eleanor Shakiba – whose interest in conciliation stems from a stint as a librarian, when she faced clients incensed by 90-cent fines.

Managing office conflict


Irreverently irrelevant. Sysadmin, developer, web dude in a science research agency. WordPress, Japan, planes, trains, Arduino, Raspberry Pi/Pico, puns, dad jokes, etc


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